Job Description
Join TechGrowth Solutions as an Entry-Level IT Support Specialist and kickstart your tech career! We're urgently hiring motivated individuals in Tampa, FL, with comprehensive paid training included. No prior experience required – just your eagerness to learn and grow in a dynamic environment. Our 8-week paid training program covers network fundamentals, cybersecurity basics, and customer service excellence. After training, you'll become a vital part of our IT team supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, career advancement opportunities, and a collaborative culture that values innovation. Apply today to transform your passion into a profession!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and resolutions using ServiceNow platform
- Assist with network monitoring and basic troubleshooting
- Collaborate with senior technicians on complex technical escalations
- Participate in continuous training to expand technical expertise
- Contribute to IT asset management and inventory processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Valid Florida driver's license (for occasional client site visits)