Job Description
Launch your tech career with our paid training program! We're seeking motivated individuals for entry-level IT support roles with full remote flexibility. No experience required – we'll equip you with industry-recognized certifications and hands-on skills through our comprehensive 8-week training program. Join our collaborative team supporting Fortune 500 clients while advancing your career from home.
What We Offer:
- 8-week paid training ($18/hour during training)
- Industry-recognized CompTIA A+ certification
- Flexible remote schedule (20-30 hrs/week)
- Career advancement pathway to full-time roles
- Comprehensive tech stipend for home setup
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clientsDocument incident tickets and resolution procedures
- Execute preventative maintenance on client systems
- Collaborate with senior engineers on complex cases
- Maintain security protocols and compliance standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with remote work discipline
- Customer service mindset (1+ year experience ideal)
- Reliable home office setup with quiet workspace