Job Description
We are seeking ambitious individuals to join our team as Entry Level IT Support Specialists. This is a fantastic opportunity for recent graduates or anyone looking to start a career in the technology sector without prior experience. We provide comprehensive, paid training to help you grow professionally and achieve long-term success.
As an Entry Level Specialist, you will be the first point of contact for technical assistance, helping our clients resolve issues and ensuring smooth operations. We believe in promoting from within and investing in our employees' futures.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via phone and email.
- Assist customers with account management and connectivity inquiries.
- Document all support tickets and interactions accurately in our ticketing system.
- Collaborate with senior team members to learn best practices and escalate complex issues when necessary.
- Participate in daily team meetings and ongoing training sessions.
- Conduct basic system checks and maintenance tasks.
Qualifications
- High school diploma or equivalent (GED).
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Basic computer literacy (Windows and Mac operating systems).
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and home office setup.