Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated entry-level candidates for our comprehensive paid training program. No experience necessary – we provide everything you need to succeed as a Tech Support Specialist. Join our dynamic team in Fort Worth and build foundational skills in networking, cybersecurity, and cloud technologies while receiving mentorship from industry experts. Enjoy competitive benefits, growth opportunities, and a supportive environment designed for career beginners.
Responsibilities
- Complete 8-week paid technical training program covering IT fundamentals
- Provide Tier 1 technical support to enterprise clients via phone and chat
- Diagnose and resolve hardware/software issues using ticketing systems
- Document troubleshooting processes and knowledge base articles
- Collaborate with senior engineers on complex system escalations
- Participate in weekly skill-building workshops and certifications
Qualifications
- High school diploma or equivalent (college preferred)
- Passionate about technology and eager to learn
- Strong problem-solving and communication skills
- Ability to work in fast-paced, team-oriented environments
- Basic computer literacy (Windows/Mac OS, internet navigation)
- Reliable transportation to our Fort Worth training facility
- No prior IT experience required