Job Description
Welcome to TechNova Solutions, where innovation meets opportunity. We are seeking a motivated Entry Level IT Support Specialist to join our growing team in San Jose, CA. This is a fantastic opportunity for recent graduates or career changers to break into the tech industry with no prior experience necessary. We provide comprehensive training and mentorship to help you succeed.
Why Join Us?
- Competitive salary and benefits package.
- Fast-paced, dynamic work environment.
- Clear career progression path.
- State-of-the-art facilities in the heart of Silicon Valley.
If you are tech-savvy, eager to learn, and ready to launch your career, we want to hear from you!
Responsibilities
- Technical Assistance: Provide first-level technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- System Administration: Assist in the installation, configuration, and maintenance of desktop computers, printers, and network peripherals.
- Documentation: Maintain accurate and up-to-date records of incidents, resolutions, and user requests in our ticketing system.
- User Training: Conduct basic training sessions for employees on new software tools and standard operating procedures.
- Asset Management: Help manage inventory of IT equipment, including tracking hardware lifecycle and asset tagging.
- Collaboration: Work closely with senior IT staff to identify process improvements and support larger technical projects.
Qualifications
- Education: High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field is a plus.
- Experience: No prior experience required – we value potential and attitude over history.
- Technical Skills: Basic understanding of Windows and Mac operating systems; familiarity with Microsoft Office Suite is preferred.
- Soft Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Attitude: A genuine eagerness to learn new technologies and adapt to a fast-changing environment.