Job Description
Launch Your Tech Career with Paid Training
We are seeking motivated individuals for our Entry-Level Technical Support Specialist role in Fresno, CA. If you are looking for a stable job with no experience required and are willing to work weekends, this is the perfect opportunity for you.
As a growing tech company, we believe in training the next generation of IT professionals. You will receive comprehensive, paid training to master the skills needed to succeed in a dynamic IT environment.
Why Join Us?
- Paid Training: Learn the ropes with our industry-leading certification programs.
- Weekend Flexibility: Enjoy your weekdays free with our weekend shift schedule.
- Competitive Pay: Starting at $18/hr with performance-based bonuses.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Respond to incoming support tickets via phone and email with a focus on customer satisfaction.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Conduct routine system checks to ensure network stability and security compliance.
Qualifications
- High school diploma or GED is required.
- No prior technical experience is necessary; we value attitude and willingness to learn.
- Basic computer literacy (familiarity with Windows and Mac operating systems).
- Strong problem-solving skills and attention to detail.
- Ability to communicate clearly and professionally with diverse teams.
- Reliable transportation and availability to work weekends (Saturday and Sunday).