Job Description
Are you looking to launch your career in the dynamic world of technology? Apex Tech Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in New York City. We pride ourselves on fostering a culture of learning and growth, offering comprehensive paid training for those ready to start their journey in the IT industry.
We are a leading provider of technical solutions, serving a diverse range of clients across the region. As a new member of our team, you will play a crucial role in ensuring our clients' technology needs are met with precision and care. This is an excellent opportunity for recent graduates or career changers to break into the tech sector without prior experience.
Responsibilities
- Respond to incoming customer support tickets via phone and email with a focus on providing clear, professional solutions.
- Diagnose and troubleshoot basic hardware and software issues to ensure minimal downtime for our clients.
- Document all technical interactions and resolutions accurately in our internal CRM systems.
- Assist in the installation, configuration, and maintenance of computer systems and peripheral devices.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and best practices.
- Maintain a high level of customer satisfaction by demonstrating patience, empathy, and technical competence.
- Participate in daily training sessions to enhance product knowledge and technical skills.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- No prior professional experience required – we are looking for eagerness to learn and grow.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work in a fast-paced, team-oriented environment.
- Basic familiarity with Microsoft Office Suite and general computer operations is a plus.