Job Description
Are you ready to launch your career in the thriving tech hub of Middle Tennessee? Nashville Tech Solutions is seeking a motivated Entry-Level IT Support Specialist to join our dynamic team. In this role, you will be the face of our technical support, ensuring our employees have the tools they need to succeed.
We believe in investing in our people. As an entry-level candidate, you will receive comprehensive, paid training on industry-standard technologies and soft skills. If you are a problem solver with a passion for technology and a desire to grow, we want to hear from you.
Responsibilities
- Provide exceptional Tier 1 technical support via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for internal employees.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Manage and maintain the IT asset inventory and software licenses.
- Document all support tickets and resolutions in our ticketing system.
- Collaborate with the Senior IT team to improve internal processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent practical experience.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong customer service orientation and excellent communication skills.
- Ability to think critically and troubleshoot common technical problems.
- Eagerness to learn new technologies and obtain relevant certifications.
- High school diploma or GED required.