Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in Miami. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology sector. We offer comprehensive training and a supportive environment where you can grow your skills in network administration, hardware troubleshooting, and customer service.
As a key member of our technical team, you will be the first point of contact for our clients, ensuring their technology needs are met efficiently. We pride ourselves on our culture of continuous learning and innovation.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and peripherals.
- Respond to incoming support tickets via phone and email in a timely and professional manner.
- Maintain accurate records of incidents and resolutions in our ticketing system.
- Conduct basic network diagnostics and assist in resolving connectivity issues.
- Collaborate with senior IT staff to learn best practices and advanced technical procedures.
- Participate in regular team meetings and training sessions to enhance technical knowledge.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of operating systems (Windows, Mac).
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong verbal and written communication skills to interact effectively with diverse users.
- A positive attitude and a genuine eagerness to learn new technologies.
- Ability to work both independently and as part of a collaborative team.
- Reliable transportation (as travel to different office locations may be required).