Job Description
Are you ready to launch your career in technology?
Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Austin, Texas. We offer immediate hiring opportunities and a comprehensive paid training program for candidates looking to break into the tech industry.
In this role, you will be the first point of contact for technical support, helping employees resolve hardware and software issues while learning the ins and outs of modern IT infrastructure.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Monitor and respond to help desk tickets in a timely and professional manner.
- Document technical issues and resolutions to maintain a knowledge base.
- Collaborate with senior IT staff to implement new software updates and security patches.
- Ensure compliance with company IT policies and security standards.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and grow within a technical environment.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Willingness to work in a fast-paced, team-oriented environment.