Job Description
Are you ready to launch your career in the dynamic world of technology?
Central Valley Innovations is seeking a motivated Entry Level IT Support Specialist to join our growing team in Fresno, CA. We believe in nurturing talent and providing the tools necessary for success. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry with no prior experience required.
In this role, you will work alongside seasoned professionals, gaining hands-on experience in troubleshooting, network administration, and technical support. We offer comprehensive training and a clear path for advancement.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for employees, including printer connectivity, laptop malfunctions, and application errors.
- Help Desk Support: Respond to incoming support tickets and assist end-users with password resets, email configuration, and account access.
- Network Maintenance: Assist in the setup and maintenance of local area networks (LAN) and wireless networks.
- System Updates: Monitor system performance and apply patches and updates to ensure optimal security and functionality.
- Documentation: Maintain accurate records of IT issues, resolutions, and asset inventory.
- User Training: Conduct training sessions for staff on new software tools and security best practices.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite and basic computer operations.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a proactive approach to identifying and resolving issues.
- Availability: Must be able to work flexible hours, including some evenings or weekends if necessary.
- Enthusiasm: A genuine interest in technology and a willingness to learn new skills quickly.