Job Description
Are you looking to launch a rewarding career in the technology sector? Apex Digital Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Columbus, Ohio.
We believe in developing talent from within. If you have a passion for technology, excellent problem-solving skills, and a drive to succeed, we provide the paid training and mentorship you need to thrive.
Why Join Us?
- Comprehensive Paid Training: No prior experience required; we teach you everything you need to know.
- Career Growth: Clear pathways for advancement into senior IT roles.
- Competitive Benefits: Health, dental, and vision insurance from day one.
- Modern Environment: Work in a collaborative and innovative office space.
Don't let a lack of experience hold you back. Take the first step towards a stable, full-time future with Apex Digital Solutions today.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to internal employees and clients via phone and email.
- Diagnose and resolve hardware and software issues to ensure minimal downtime for the business.
- Assist in the deployment, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate, up-to-date records of all support tickets and technical issues in the CRM system.
- Collaborate with senior IT staff to learn system architecture and network protocols.
- Conduct routine system checks and perform preventative maintenance tasks.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- No prior experience required – we are looking for eager learners with a passion for technology.
- Basic computer literacy (familiarity with Windows and Mac operating systems).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A valid driver's license and reliable transportation.
- Ability to pass a background check and drug screening.