Job Description
Launch Your IT Career in Boston's Tech Hub! TechNova Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This immediate opening offers hands-on experience in enterprise infrastructure, security protocols, and user-centric technology solutions. Work alongside industry veterans in our state-of-the-art Boston office while gaining exposure to cutting-edge tools and methodologies.
We provide comprehensive training, mentorship programs, and clear career progression paths. Join us to build a foundation for lifelong growth in one of America's most vibrant tech ecosystems.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees via ticketing system and direct assistance
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, group policies, and software licensing
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document SOPs and knowledge base articles for recurring technical issues
- Collaborate with security team on vulnerability remediation and access management
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (A+/Network+ certifications preferred)
- Basic knowledge of Windows Server administration and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong diagnostic skills with hardware/software troubleshooting methodologies
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30lbs and work in a dynamic office environment
- Must be authorized to work in the US without sponsorship