Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Atlanta's thriving tech hub! We're urgently seeking passionate tech enthusiasts to join our dynamic team. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting 500+ employees. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to specialization in cybersecurity or cloud infrastructure.
Why TechNova? Our Atlanta headquarters offers modern facilities, flexible work options, and a culture that celebrates innovation. We invest in your growth with certifications, tuition reimbursement, and regular hackathons. Plus, enjoy competitive benefits including health insurance, 401k matching, and stock options.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Conduct security awareness training for employees
- Participate in disaster recovery planning and testing
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows/macOS, Active Directory, and Office 365
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment installations
- Valid driver's license required for site visits