Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to join our Phoenix-based operations. This role offers comprehensive training and growth opportunities within a supportive environment where innovation thrives. If you're ready to build a foundation in IT while making a real impact, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist employees with troubleshooting desktop, laptop, and mobile device problems
- Document and track support tickets using our ticketing system
- Install, configure, and maintain computer systems and peripherals
- Collaborate with senior technicians to resolve complex technical issues
- Conduct user training on new systems and software applications
- Monitor system performance and report potential security concerns
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent experience a plus
- Valid driver's license and reliable transportation