Job Description
Are you looking for a rewarding career in the tech industry but lack prior professional experience? Apex Data Systems is currently seeking driven individuals to join our team as Junior Technical Support Associates. We specialize in providing comprehensive, paid training programs designed to equip you with the skills necessary for success. Whether you are in Seattle or interested in our North Carolina expansion, this is your chance to launch a high-growth career.
We are looking for candidates who are eager to learn, adaptable, and ready to work in a fast-paced environment. Join a company that values potential over experience and invests in your future.
Why Join Us?
- Full-Time Position: Stable hours with a clear career path.
- Paid Training: No prior experience required; we teach you everything from the ground up.
- Career Growth: Opportunities for advancement to Senior Support and Management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative team setting.
Responsibilities
- Provide Client Support: Assist customers with technical inquiries via phone, email, and live chat, ensuring high customer satisfaction scores.
- Learn Internal Systems: Master our proprietary database software and communication tools through our structured, paid training curriculum.
- Troubleshoot Issues: Identify and resolve common technical hardware and software issues for internal and external clients.
- Data Management: Accurately input and maintain customer records and support tickets in our CRM system.
- Collaborate with Teams: Work closely with senior analysts to escalate complex issues and learn best practices.
- Attend Training Sessions: Actively participate in daily workshops and weekly seminars to build technical proficiency.
Qualifications
- Education: High school diploma or GED required; Bachelor's degree in a related field is a plus but not mandatory.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Attitude: Demonstrated willingness to learn and a proactive approach to problem-solving.
- Availability: Must be available to work full-time hours (40 hours/week) and complete the initial training program.
- Location: Must reside in or be willing to relocate to the Seattle, WA area.