Job Description
Launch your career in technology with our comprehensive entry-level IT program! No experience required—we provide full training to transform your passion into expertise. Join our Kansas City team and become the backbone of digital innovation at TechForward Solutions, where growth opportunities are limitless.
We offer competitive benefits, mentorship from industry leaders, and a collaborative environment designed for success. If you're eager to learn, solve problems, and build a future in tech, this is your perfect starting point.
Responsibilities
- Provide frontline technical support via phone, email, and chat for internal and external clients
- Install, configure, and troubleshoot hardware/software systems including Windows/macOS environments
- Document technical issues and resolutions using our ticketing system
- Collaborate with senior team members on network security and system maintenance
- Participate in cross-departmental IT projects to expand technical knowledge
- Conduct basic diagnostics on network connectivity and peripheral devices
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Exceptional problem-solving and communication skills
- Basic familiarity with Microsoft Office Suite and internet navigation
- Ability to thrive in fast-paced, team-oriented environments
- Strong attention to detail and organizational abilities
- Willingness to learn new technologies through our structured training program