Job Description
Launch your tech career with our comprehensive paid training program! TechLaunch Academy is seeking motivated individuals for entry-level IT support positions in Columbus, Ohio. No prior experience required – we provide everything you need to succeed in the fast-growing tech industry.
This part-time role combines hands-on training with real-world experience, preparing you for full-time career advancement. Our curriculum covers cybersecurity fundamentals, cloud computing basics, and customer service excellence. Join a supportive team environment where your growth is our priority.
Responsibilities
- Complete paid technical training modules in IT support and cybersecurity
- Assist customers with technical troubleshooting and system setup
- Document service tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Participate in weekly skills development workshops
- Support hardware/software installation and maintenance
- Adhere to industry security protocols and best practices
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Reliable transportation to our Columbus training facility
- Passion for learning technology and customer service
- Must pass background check and drug screening