Job Description
Launch your tech career with our comprehensive training program! TechCorp Solutions is seeking motivated individuals for our Entry-Level IT Support Specialist role in Charlotte, NC. No prior experience required – we'll equip you with industry certifications and hands-on skills in networking, cybersecurity, and cloud technologies. Join our innovative team and grow alongside Fortune 500 clients while receiving mentorship from senior engineers. This position offers a clear path to career advancement with quarterly advancement reviews and tuition reimbursement for continued education.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install and configure desktop/laptop systems, printers, and network devices
- Document all support tickets and maintain knowledge base articles
- Collaborate with senior team on network monitoring and security protocols
- Participate in cross-departmental projects involving cloud migrations
- Complete vendor certification training (CompTIA A+, Google IT Support)
- Assist with onboarding new employees and IT asset inventory
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Excellent written/verbal communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits
- Customer service experience (retail/helpdesk a plus)
- Willingness to obtain CompTIA A+ within 6 months
- US citizenship or permanent residency required