Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist. We're urgently hiring motivated individuals to provide critical technical support and drive digital transformation. This is your gateway to a thriving career in technology with immediate start opportunities. Enjoy competitive benefits, mentorship programs, and a collaborative work environment designed for growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and maintain accurate service logs
- Collaborate with senior IT staff on network security protocols
- Train end-users on new technology implementations
- Monitor system performance and resolve technical escalations
- Support office equipment maintenance and inventory management
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with excellent communication skills
- Ability to troubleshoot hardware and software issues
- Strong problem-solving and time management abilities
- CompTIA A+ certification or equivalent knowledge
- Valid Ohio driver's license (required for occasional site visits)