Job Description
Launch your tech career in Austin with our comprehensive paid training program! FutureTech Solutions is seeking motivated individuals with no prior experience to join our award-winning IT support team. We provide everything you need to succeed – from foundational certifications to hands-on troubleshooting experience. Enjoy competitive pay, full benefits, and career advancement opportunities in Austin's thriving tech hub. Our 8-week paid training program covers networking, security fundamentals, and customer service excellence.
Responsibilities
- Provide technical support via phone, email, and chat for diverse clients
- Troubleshoot hardware, software, and network issues
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex problems
- Participate in weekly skill-building workshops
- Maintain knowledge of emerging technologies
- Deliver exceptional customer experiences
Qualifications
- No prior IT experience required – we train you!
- High school diploma or equivalent (college preferred)
- Strong problem-solving abilities
- Excellent communication skills
- Basic computer literacy and internet navigation
- Willingness to learn new technologies
- Ability to work in a fast-paced environment
- Valid Texas driver's license (for occasional site visits)