Job Description
Launch your tech career with comprehensive training! TechSolutions Inc. is seeking motivated entry-level IT Support Specialists to join our Columbus team. No prior experience required – we provide industry-leading training programs designed to transform your passion into expertise. Work alongside seasoned professionals in a dynamic environment where innovation meets growth.
As a cornerstone of our IT operations, you'll gain hands-on experience in network infrastructure, system administration, and cybersecurity fundamentals. Our structured mentorship program ensures rapid skill development while supporting Fortune 500 clients across Ohio. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Execute system maintenance tasks including backups, updates, and security patches
- Document incident reports and resolution procedures in ITSM tools
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in cross-functional IT initiatives and process improvements
- Deliver user training on new systems and best practices
- Monitor system performance and escalate critical issues proactively
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly through training
- Customer service mindset with patience and empathy
- Proficiency with Microsoft Office Suite
- Valid driver's license and reliable transportation