Job Description
Launch your tech career with TechGrowth Solutions! We're seeking motivated Entry-Level IT Support Specialists for immediate hire positions offering comprehensive paid training. Join our remote-first team based in Indianapolis and gain hands-on experience in cybersecurity, network administration, and cloud technologies. No prior experience required – we provide everything you need to succeed!
Why Join Us?
- Full paid training program (6 weeks)
- Competitive salary + performance bonuses
- 100% remote work option
- Career advancement pathways
- Certification reimbursement
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex escalations
- Participate in weekly training modules and skill assessments
- Contribute to IT documentation and knowledge base updates
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with attention to detail
- Reliable internet connection for remote work
- Willingness to obtain CompTIA A+ certification (company-sponsored)