Job Description
Launch your career in technology with TechSolutions Inc., a leading IT services provider in Louisville, KY. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our growing client base. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement within our organization.
Join a company that invests in talent and values professional growth. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture where your contributions make a real impact. Perfect for recent graduates or career changers eager to break into the IT field.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
- Document all support tickets using our ticketing system with detailed notes and resolutions
- Collaborate with senior technicians to resolve complex technical problems
- Assist with onboarding new employees and setting up workstations
- Conduct regular system maintenance and security updates
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving abilities and customer service orientation
- Ability to learn new technologies quickly and adapt to changing priorities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional off-site support