Job Description
Join our dynamic team as an Entry-Level Tech Associate and kickstart your career in the thriving tech industry of Jacksonville, FL! No prior experience required – we provide comprehensive training to launch your professional journey. Innovate Digital Solutions is urgently seeking motivated individuals passionate about technology and customer service. Enjoy competitive pay, full benefits, and a clear growth path within our expanding organization.
What We Offer:
- Free industry certification training
- Health, dental, and vision insurance
- 401(k) with company matching
- Flexible work schedule options
- Annual performance bonuses
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Assist with software installation and basic troubleshooting
- Document client interactions and case resolutions
- Collaborate with senior technicians on complex issues
- Participate in weekly training sessions to enhance skills
- Maintain accurate customer records in CRM systems
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior technical experience required
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities
- Ability to learn new technologies quickly
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening