Job Description
Launch your tech career with our comprehensive paid training program! TechPhoenix Solutions is seeking motivated entry-level candidates for our remote IT Support Specialist position. No experience required – we provide all necessary training to transform you into a confident IT professional. Enjoy flexible remote work while supporting our growing client base across the Southwest. Join our collaborative team and gain hands-on experience in network troubleshooting, system administration, and cybersecurity fundamentals. This is your opportunity to break into the tech industry with full company support.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues and implement solutions
- Install, configure, and maintain computer systems and networks
- Document all support interactions and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Participate in ongoing skills development and certification training
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent (required)
- No prior IT experience necessary – training provided
- Strong desire to learn and grow in technology field
- Excellent written and verbal communication skills
- Basic computer literacy and internet navigation abilities
- Self-motivated with ability to work independently
- Must have reliable high-speed internet and quiet home workspace
- Must be legally authorized to work in the United States