Job Description
Launch your career in Austin's booming tech scene with our paid training program! InnovateTech Solutions is seeking motivated individuals for our Entry-Level Tech Support Specialist role. No prior experience required – we provide comprehensive hands-on training in networking, security, and cloud technologies. Join a dynamic team where your growth is our priority and start making an impact immediately.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure workstations, laptops, and peripherals
- Document ticket resolutions in CRM systems
- Collaborate with senior engineers on complex cases
- Conduct system health checks and maintenance
- Train end-users on new technologies
- Participate in continuous skill development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities
- Excellent verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset
- Valid driver's license (for occasional site visits)
- Pass background check and drug screen