Job Description
Join our dynamic team at TechSolutions Southwest and launch your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in the Tucson area. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment.
As an Entry Level IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse client base. We offer comprehensive training, mentorship programs, and clear career advancement paths for dedicated team members. If you're passionate about technology and eager to grow professionally, this is the perfect starting point for your career journey.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance to resolve hardware/software issues
- Install, configure, and maintain desktop computers, laptops, and peripheral devices
- Document technical issues, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians to escalate complex problems
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Assist with network setup, troubleshooting, and basic security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required