Job Description
Launch your tech career with our comprehensive paid training program! Nexus Solutions Inc. is seeking motivated Entry-Level Tech Support Specialists to join our remote-first team in Dallas. No prior experience required – we provide everything you need to succeed in IT support, customer service, and system troubleshooting. Enjoy flexible remote work while building valuable skills in network diagnostics, software installation, and client communication. Our 6-week paid training curriculum covers industry-standard tools and best practices, followed by ongoing mentorship. Join a supportive team environment where your growth is our priority.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Install, configure, and maintain desktop applications and operating systems
- Diagnose network connectivity problems and implement solutions
- Document technical procedures and customer interactions in CRM systems
- Collaborate with senior engineers to resolve complex issues
- Participate in daily team meetings and knowledge-sharing sessions
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to learn technical concepts quickly through training
- Self-motivated with strong time management skills
- Comfortable working independently in a remote environment
- Valid U.S. work authorization and reliable internet connection