Job Description
Join TechNova Solutions, Charlotte's premier IT innovator, as an Entry-Level IT Support Specialist! Launch your career in a dynamic environment where technology meets opportunity. We're seeking passionate individuals eager to grow in the heart of the Queen City's booming tech sector. Enjoy competitive benefits, mentorship from industry leaders, and a culture that values continuous learning. What you'll gain: Hands-on experience with enterprise systems, industry certifications, and a clear path to career advancement. Why Charlotte? Thriving tech hub with Fortune 500 companies, startup incubators, and a vibrant professional network. Ready to build your future? Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 500+ employees
- Diagnose and resolve hardware/software issues (Windows OS, Microsoft 365, printers)
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset management in ITSM systems
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior IT on system upgrades and project deployments
- Conduct employee training on cybersecurity best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of IT support/help desk experience preferred
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong problem-solving skills with customer service orientation
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits