Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support to our dynamic Columbus-based team. This role offers hands-on experience with cutting-edge systems while working alongside industry mentors who will accelerate your professional growth. You'll gain exposure to enterprise-level networks, security protocols, and cloud technologies in a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via ticketing systems and remote assistance
- Deploy and configure desktops, laptops, and mobile devices
- Assist with cybersecurity protocols including access management and threat monitoring
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in system upgrades and maintenance windows
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Passion for technology and eagerness to learn new systems