Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our dynamic team in Arlington. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation. If you're ready to transform your technical curiosity into a rewarding career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to resolve technical escalations
- Participate in system upgrades and IT infrastructure projects
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Familiarity with ITIL or helpdesk ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments
- Valid driver's license required for occasional off-site support