Job Description
Launch your IT career with TechNOLA Solutions, a leading tech innovator in the heart of New Orleans! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll gain hands-on experience in a collaborative environment while serving diverse clients across the Gulf Coast region. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior team members on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid Louisiana driver's license (client site visits required)