Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Wichita! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while providing essential technical support to our growing client base. This role offers structured training and clear pathways to career advancement in cybersecurity, network administration, or cloud technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on network security protocols
- Assist with user account management and system access controls
- Participate in cross-departmental IT projects
- Train end-users on new software and security best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS and Active Directory
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional off-site support
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Must pass background check and drug screening