Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Tulsa! We're seeking motivated tech enthusiasts to provide critical infrastructure support while launching your career in information technology. At TechSolutions Inc., you'll gain hands-on experience with cutting-edge systems in a collaborative environment designed for growth. This role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. If you're passionate about technology and eager to solve real-world challenges, this is your opportunity to build a foundation in IT support.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system audits and preventative maintenance
- Train end-users on technology best practices and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- Problem-solving aptitude and ability to learn quickly
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support