Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide critical technical support across our Minneapolis headquarters. As an IT Support Specialist, you'll be the frontline hero ensuring seamless operations for 500+ employees while gaining hands-on experience with cutting-edge infrastructure. Our collaborative culture offers mentorship, certification opportunities, and clear growth paths into network security or cloud engineering roles. Why join us? Comprehensive benefits package, flexible work arrangements, and the chance to work on enterprise-level systems in a supportive environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across Active Directory
- Deploy and maintain Windows 10/11 workstations, laptops, and mobile devices
- Monitor system health using tools like SolarWinds and ServiceNow
- Document technical processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Assist with cybersecurity protocols including patch management and endpoint protection
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Windows OS administration and troubleshooting
- Excellent communication skills and customer service mindset
- Basic familiarity with cloud platforms (Azure/AWS) preferred
- Ability to lift 30 lbs for hardware installation tasks