Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level talent to join our dynamic Oakland team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, delivering exceptional technical assistance to colleagues while growing your skills in a collaborative environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certification reimbursement.
Responsibilities
- Provide Tier 1-2 technical support via ticketing system and in-person requests
- Deploy and configure desktop/laptop hardware and software
- Manage user accounts and permissions in Active Directory
- Troubleshoot network connectivity and peripheral issues
- Document SOPs and knowledge base articles
- Assist with cybersecurity best practices training
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of Windows/macOS environments
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to lift 20lbs for equipment installations
- CompTIA A+ or similar certification preferred