Job Description
Join Omaha's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to kickstart their careers in a dynamic environment where innovation meets collaboration. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid advancement in our Omaha headquarters.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person
- Assist with system installations, configurations, and maintenance
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT workflows
- Support cybersecurity best practices and data protection protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional client site visits