Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems while working in Raleigh's thriving tech ecosystem. We offer comprehensive training, mentorship programs, and clear career progression paths. If you're passionate about technology and eager to grow in a supportive environment, apply today to become part of Raleigh's next generation of IT leaders!
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document technical issues and solutions using IT service management tools
- Collaborate with senior engineers to resolve complex system problems
- Assist with cybersecurity best practices and data protection protocols
- Participate in system upgrades, patch management, and asset inventory
- Deliver user training on new technologies and system features
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to work independently and collaborate in a team environment
- Valid driver's license with reliable transportation