Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring motivated individuals in New York for immediate start positions. This role offers hands-on experience with enterprise systems, networking, and customer service in a dynamic environment. Perfect for recent graduates or career changers seeking rapid growth and mentorship. Apply now to join our innovative team and gain invaluable technical skills while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and migrations
- Deliver exceptional customer service via phone, email, and remote support
- Assist with cybersecurity protocols and data protection measures
- Participate in on-call rotation for after-hours emergencies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits