Job Description
Launch your tech career with TechGrow Solutions! We're seeking motivated Entry Level IT Support Specialists in Austin, Texas. No experience required – we provide comprehensive paid training to transform your passion into expertise.
Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting. Enjoy competitive benefits, mentorship from industry veterans, and clear pathways to advancement. This is your chance to build a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for employees
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions using ticketing systems
- Assist with network connectivity and security protocol implementation
- Participate in ongoing training programs to develop technical skills
- Collaborate with senior IT staff on system upgrades and maintenance
- Conduct basic user equipment setups and inventory management
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Eagerness to learn technical concepts through structured training
- Ability to work independently and in team environments
- Valid driver's license (for occasional off-site support)
- Flexibility to work occasional evenings/weekends for system maintenance