Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechHorizon Solutions is looking for a passionate and eager Entry Level IT Support Specialist to join our dynamic team in Austin, Texas. We pride ourselves on fostering talent and providing a supportive environment where you can grow your technical skills and problem-solving abilities.
As an IT Support Specialist, you will be the first line of defense for our employees, ensuring they have the tools they need to succeed. Whether it's troubleshooting a laptop, setting up a new workstation, or guiding a colleague through a software issue, your expertise will keep our operations running smoothly.
Why Join TechHorizon?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Career growth opportunities in a rapidly expanding industry.
- Modern office environment with a focus on work-life balance.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems (Windows, Mac, Office 365).
- Manage and resolve IT service tickets using our internal ticketing system (Zendesk/ServiceNow).
- Perform routine maintenance on computers, printers, and network peripherals.
- Assist with the deployment of new devices and software updates during quarterly rollouts.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (IP addressing, DNS, basic troubleshooting).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work independently as well as part of a collaborative team.