Job Description
Launch your IT career with TechSolutions Inc., Wichita's leading technology innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your growth. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement in our collaborative, fast-paced environment.
At TechSolutions, we value fresh perspectives and invest heavily in our talent. You'll gain exposure to enterprise infrastructure, cybersecurity protocols, and cloud technologies while making tangible impacts on our clients' digital transformations. Join us in building the future of IT right here in Wichita!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations, servers, and peripheral devices
- Document and resolve IT tickets using ServiceNow ticketing system
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Train end-users on new software and security protocols
- Monitor system health and perform preventative maintenance tasks
- Assist with cybersecurity initiatives including vulnerability assessments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with excellent customer service skills
- Experience with ticketing systems and IT documentation practices
- Ability to prioritize tasks and manage multiple requests simultaneously
- Valid driver's license and reliable transportation for occasional client visits