Job Description
Join TechStart Solutions' award-winning team and kickstart your IT career tomorrow! We're urgently hiring passionate Entry-Level IT Support Specialists in Richmond, Virginia to deliver exceptional technical assistance to our growing client base. This full-time position offers immediate start, competitive compensation, and comprehensive benefits including health insurance and 401K matching.
Perfect for recent graduates or career changers with basic technical knowledge, you'll gain hands-on experience in enterprise environments while receiving mentorship from senior engineers. Our culture values innovation, collaboration, and professional growth – apply today and begin your journey in technology!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Install/configure workstations, peripherals, and enterprise software systems
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Train end-users on new technologies and security protocols
- Monitor system performance and escalate critical issues appropriately
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of computer hardware, networks, and operating systems
- Customer service experience with excellent communication skills
- Ability to troubleshoot problems logically and methodically
- Proficiency with Microsoft Office Suite and diagnostic tools
- Valid driver's license for occasional on-site support
- CompTIA A+ certification or equivalent knowledge
- Willingness to work flexible hours including occasional evenings