Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Louisville, KY to launch their careers in IT. This is your chance to gain hands-on experience with cutting-edge systems while supporting our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for growth.
As a cornerstone of our operations, you'll be instrumental in maintaining our technological infrastructure and ensuring seamless digital experiences for all stakeholders. If you're eager to learn, solve problems, and build a future in technology, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical procedures and maintain accurate support logs
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on software applications and best practices
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365 suite