Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're passionate about nurturing fresh talent and providing comprehensive training for motivated individuals. You'll gain hands-on experience with cutting-edge systems while supporting our Tampa-based clients with their technical needs. This full-time role offers structured onboarding, mentorship from industry veterans, and a clear path to career advancement. If you're a tech-savvy problem-solver ready to grow in a collaborative environment, we want to hear from you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with troubleshooting operating systems, applications, and peripherals
- Document and resolve help desk tickets using ticketing systems
- Conduct user training sessions on new technologies and best practices
- Collaborate with senior IT staff on infrastructure projects
- Maintain inventory of IT assets and equipment
- Follow security protocols for data protection and system access
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues logically
- Proactive learning attitude and willingness to obtain certifications
- Valid driver's license (for occasional on-site support)