Job Description
Are you looking to launch a successful career in Information Technology? TechHorizon Solutions is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our expanding team in Raleigh, North Carolina. In this role, you will play a crucial part in maintaining our technology infrastructure and ensuring our employees have the tools they need to succeed.
We offer a comprehensive benefits package, including health insurance, paid time off, and a clear pathway for professional growth. No prior IT experience is required; we are looking for candidates with a strong aptitude for technology and a passion for problem-solving.
Responsibilities
- Provide exceptional Tier 1 technical support to internal employees via phone, email, and in-person visits.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Document technical issues, resolutions, and incident reports in our ticketing system.
- Maintain an organized inventory of IT assets and equipment.
- Collaborate with the senior IT team to implement new technology solutions and process improvements.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Fundamental knowledge of Windows operating systems and office software (Microsoft Office suite).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Excellent problem-solving abilities and a logical approach to troubleshooting.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to learn and obtain relevant IT certifications.