Job Description
Join TechSolutions Inc.'s dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts in Jacksonville to provide exceptional technical support to our growing client base. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative environment where you'll develop critical IT skills. If you're passionate about technology and ready to launch your career in IT, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all support tickets and resolutions in ITSM systems
- Collaborate with senior technicians on complex issues
- Assist with network security protocols and data protection
- Conduct user training on new technologies
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- 0-2 years of technical support experience