Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level IT Support Specialists in New Orleans, Louisiana. No prior experience required – we invest in your growth through hands-on training and mentorship. Join our dynamic team in the heart of New Orleans and build a future-proof career in IT.
Our 12-week paid training program covers networking, cybersecurity fundamentals, cloud services, and customer support best practices. Upon completion, you'll transition into a full-time role with competitive benefits, career advancement opportunities, and a supportive work culture in Louisiana's thriving tech hub.
Responsibilities
- Provide technical assistance to clients via phone, email, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate service records
- Collaborate with senior technicians on complex technical issues
- Participate in ongoing training to develop technical expertise
- Assist with network security monitoring and basic system maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications during employment