Job Description
Launch your tech career with paid training and immediate hiring! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists for our Albuquerque-based team. No experience required – we provide comprehensive paid training to transform you into a tech professional. Enjoy flexible remote work opportunities while serving clients across New Mexico. Join a dynamic team where your growth is our priority.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document troubleshooting steps and maintain detailed service records
- Collaborate with senior technicians to resolve complex technical problems
- Conduct remote system diagnostics and perform preventative maintenance
- Deliver exceptional customer service with clear communication
- Adhere to company security protocols and data protection standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Willingness to learn technical concepts through paid training
- Reliable internet connection and quiet home workspace